Returns, refunds & exchange policy

Returns, refunds and exchanges policy

To return an item it must be in its original unused condition unless there is a manufacturer defect. You must return the item within 14 days of your purchase. We will pay for the return postage and add the cost to your refund. 

How to return an item:

1. Please email shop@gymadvisor.org to request a refund.

2. Post your returned item to:

gymadvisor
Unit 1, 1000 North Circular Road,
London, NW2 7JP

3. Include in your packaging or let us know on the email the reason for return and the original receipt.

4. Once we have received the item we will process your refund immediately 

 

Exchanges

If your item is in like new condition, you may exchange your your item for a different size or colour where possible. You will not be subject to a restocking fee in this case, but you will still have to pay returning shipping. 

 

Delivery policy

As soon as an order is received a confirmation will be sent via e-mail and as soon as payment is received your item/s will be dispatched on our next mailing day.

Approximate delivery times:

  • UK - 1-2 days

  • Europe - 5-7 days

  • Rest of the World - 8-10 days

 

Payment policy

 Accepted methods of payment:

  • Credit card (Visa, Master Card, American Express, Discover)

  • Cheque/postal order

  • Paypal 

 

Credit card charges

Your credit card will be charged when you place the order. If you were not able to fulfill your order for any reason your credit card will be refunded.

Mailing address for cheque/postal order: 

gymadvisor
Unit 1, 1000 North Circular Road,
London, NW2 7JP

 

Shipping policy

All orders are shipped within 48 hours Monday to Friday 08:00am to 05:00pm.  

We can use the following carriers to deliver our orders: 

  • DHL

  • FedEx

  • MyHermes

  • Royal Mail

  • UPS

  • USPS

 

Order tracking 

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 2nd Class Royal Mail will not have tracking numbers.

 

Shipping rates

The rate charged for the shipping of your order is based on the weight of your products and your location. Shipping costs are stated in the listing and are automatically generated based on your country at checkout, where you will still have a chance to not place your order if you decide not to.

 

Back orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of the order. You will not be charged any additional shipping and handling for the second shipment.